Cyberview Resort & Spa

very good

Have a good time with my lovely family ❤️

Amazing views in Cyberjaya. Recommended for relaxing with family from bustling city life.

Nice place and location.

The hotel has a beautiful garden and fantastic pool, nice reception hall and the spa is very nice too. The service is quite helpful, but it takes a bit of effort on the guest side to make things happen. The rooms are clean and the bed quite comfy. There are several areas of improvement though: the main one is the food offering. I tried 3 out of (I think) 4 restaurants/bar and all of them were pretty disappointing; breakfast is nowhere close to other hotels in KL in the same category, lunch and dinner menu are subpar. I had a pizza and a pasta (I gave the place 2 opportunities) at the "Italian" restaurant by the pool and they were disaster. I had dinner twice at the main restaurant, the one where they serve breakfast, and again very disappointing experience. Facilities by the lakes, both bungalow and part of the SPA, were under renovation so they might be nicer soon. The garden around the lake really needs to be taken care off as walking around I have seen several rusty tools and structures. All in all, considering the beautiful garden/pool and the room rate I paid, I would go back but knowing that I would need delivery food most of the time.

When we arrived we checked into the room, we were told at the front desk the kitchen will serve food up until 11pm. When we called for room service at 10pm we had heard the kitchen was already closed for the evening. A bit irritating but we were not phased. The next day we enjoyed the pool and also walking around the compound, which was nice. Two nights before we had to leave the card to open the door did not work. We saw a staff member close and asked him to help, he looked less than pleased. When I went to report the card not working, I was rather questioned about why the card is not in its designated holder. I didnt get the staff member’s name at the front desk but this guy had a very poor attitude. He wears glasses and about 1.72 metres tall. The evening before we had to leave, my wife and I had a cleat plan. Get our bags packed, she was looking forward to a nice bath and then we would have an early night. Once she made our toddler to sleep, I went to sit on the couch when I heard a strange sound coming from behind the curtain. Once I put the lights on a rodent ran from the bin to the corner of the room. Upon seeing this I called the front desk, guess who is on duty? Yip, same guy with the glasses. I tell him there’s a rodent in the room, at first he asked “what should I do”? - maybe I was missing something. I told him we cant stay in the room with a rodent there because we have a toddler sleeping in the cot. After calling a second time, he says they are going to move rooms for us. A few minutes later he shows up at the door and asks if we’re ready to move rooms. As I stand there, very upset, he asks why are the bags not packed and why are we not ready??!! Didnt even offer to help at all. He then leaves without helping and says he will talk to his manager. A while later the manager shows up, doesnt say much, at least helps with the packed bags and moves us to a new room. Doesnt apologise AT ALL for the inconvenience. The following say when we had to check out, we asked if a staff cart could get us at the room to help with our luggage. THE SAME GUY WITH THE GLASSES is on duty again!! He answers the phone and says he will send someone in 15 minutes, because this is what I requested. 25 minutes later still no one at the door, I call again, and he is filled with excuses. When we finally get to the lobby of the hotel he doesnt even have the decency to come out of the office to do his job. A hotel porter had to check us out. This was a poor experience and shows how one staff member with a poor attitude can lower the experience of guests. We were not very impressed by this at all.